Know Your Rights
Group & Travel Insurance
NWPBF and PTC
Hutton &
Winsor
Member
Services
Latest
Federation
News

Group Insurance

 
 

Our Federation Policies are moving to Phil Williams & Co. New polciy documents are below. More information will be added when it becomes availabe



Message from your Insurers Philip Williams


We have made the decision to close the office from tomorrow the 24.03.2020 this is mainly so we can ensure our staff stay well and therefore are able to continue to provide a services to you and your members.

We have a number of Key workers who have been supplied with computers to enable working from home and also telephones (contact numbers to be distributed shortly).

Your key account managers are available as usual and will also be helping to contact members who need information or help.

We will be prioritising Sick Pay claims to ensure members are not left without income. Other processes should still occur, although our usual levels of service will be impacted.

We will also be directing all callers to the office to email us at enquiries@philipwilliams.co.uk where they can be processed in a more orderly manner and we will endeavour to return calls and deal with members queries as soon as possible.




Sick Pay for members - Coronavirus (COVID-19) situation


Please be reassured during the current Coronavirus (COVID-19) situation we will be handling Sickness Benefit Claims as a priority to ensure there is no undue delay in issuing benefit payments for members. We are hoping to maintain our usual service standards for these specific claims (turnaround within 3 - 5 working days). Members should be mindful that outstanding documentation will not be chased and it is therefore important to ensure the relevant signed paperwork is emailed in good time for payment to be made in the usual timeframes.

However depending on the on-going situation, other claims types may fall outside our usual service standards but we will ensure any delay will be kept to an absolute minimum. Normal service standards will resume as soon as we are able.

Our staff will still be responding to emails during usual working hours Mon - Fri (9.00 am to 5.00 pm) so, in the event of any queries, please email schemes@philipwilliams.co.uk