Our Federation Policies are moving to Phil Williams & Co. New polciy documents are below. More information will be added when it becomes availabe
Message from your Insurers Philip Williams
We have made the decision to close the office from tomorrow the 24.03.2020 this is mainly so we can ensure our staff stay well and therefore are able to continue to provide a services to you and your members.
We have a number of Key workers who have been supplied with computers to enable working from home and also telephones (contact numbers to be distributed shortly).
Your key account managers are available as usual and will also be helping to contact members who need information or help.
We will be prioritising Sick Pay claims to ensure members are not left without income. Other processes should still occur, although our usual levels of service will be impacted.
We will also be directing all callers to the office to email us at firstname.lastname@example.org
where they can be processed in a more orderly manner and we will endeavour to return calls and deal with members queries as soon as possible.